Our Policies
We value our customers and put them at the heart of everything we do!
Here you'll find the terms and conditions of making a purchase with Lou Lou's Letterbox Babywear
Frequently Asked Questions
Q. When will my order arrive?
A. Our standard postage is Tracked 48 which Royal Mail estimate as 2-3 working days. Our upgraded postage is Tracked 24 which Royal Mail estimates as 1-2 working days. We cannot accept responsibility for delays in Royal Mail services. Full details can be found in our Delivery Information
Q. What if I need to return my order?
A. We're happy to discuss a refund/ exchange of your order, simply contact us directly within 48 hours of receiving your order. We recommend using Royal Mail to return your order. Full details can be found in our Returns/ Exchange Policy
Q. Do you have a Facebook page I can buy through?
A. We have a Facebook page for our sister company Lou Lou's Babywear which stocks a whole range of beautiful babywear. However, our letterbox babywear is only available to purchase via the website and items are limited to those seen on the website